Privacy Policy – Woofi

Woofi values the privacy and protection of personal data of its users, partners, and clients. This Privacy Policy describes how we collect, use, store, share, and protect the information processed through our services, platforms, APIs, applications, and connectivity solutions.

1. Who we are

Woofi is a connectivity and telecommunications solutions platform that offers services related to eSIM, line management, and integration with third-party systems.

For questions related to privacy or personal data processing, please contact us by email: contato@woo-fi.com

2. Data we collect

We may collect the following categories of data:

Registration data

• Full name;
• Email;
• Phone;
• Company;
• Country of residence.

Usage data

• IP address;
• Device type;
• Operating system;
• Browser used;
• Date and time of access;
• Platform usage logs;
• Information about integrations performed.

Data related to contracted services

• eSIM line identifiers;
• Service activation and usage information;
• Technical data required for provisioning and support.

Data provided by partners

When contracting occurs through commercial partners, marketplaces, or integrations, we may receive information necessary to execute the contracted services.

3. How we use the data

Personal data may be used to:

• Provide and operate our services;
• Process eSIM activations and provisioning;
• Manage accounts and access;
• Provide technical support;
• Improve the user experience;
• Comply with legal and regulatory obligations;
• Prevent fraud and security incidents;
• Communicate updates, operational information, and news about our services.

4. Data sharing

Data may be shared with:

• Hosting, infrastructure, and technology service providers;
• Payment processors;
• Authorized partners involved in providing the contracted service.

Woofi does not sell personal data.

5. Storage and security

We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, destruction, or improper disclosure.

6. Data retention

Data will be kept only for the period necessary for:

• Fulfillment of the purposes described in this Policy;
• Compliance with legal and regulatory obligations;
• Regular exercise of rights in judicial, administrative, or arbitral proceedings.

7. Cookies and similar technologies

We may use cookies and similar technologies to:

• Ensure platform functionality;
• Improve performance and security;
• Perform statistical analysis;
• Personalize the user experience.

The user can manage cookies directly in their browser.

8. Third-party integrations

Our services may integrate with third-party platforms, such as e-commerce systems, CRMs, ERPs, payment gateways, and external APIs.

Data processing performed by these platforms is governed by their respective privacy policies.

9. Changes to this Policy

This Policy may be updated periodically to reflect legal, regulatory, or operational changes.

The latest version will always be available on our official channels.